Shipping policy

Shipping Policy

Last updated: June 2026

At MaisonKleff, we are committed to delivering your order quickly, safely, and free of charge. Please review our shipping policy below.

Shipping Information

Destination	Processing Time	Delivery Time	Shipping Cost
United Kingdom	1–2 Business Days	5–7 Business Days	Free

Order Processing

Orders are processed Monday through Friday, excluding public holidays.

Most orders are prepared and dispatched within 1–2 business days. During busy periods, sales events, or holidays, processing may take slightly longer.

Delivery

Estimated delivery time is 5–7 business days after dispatch.

Delivery estimates are provided as a guide only and may vary depending on your location, courier operations, weather conditions, customs procedures, or other unforeseen circumstances.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

MaisonKleff cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order appears to be delayed beyond the estimated delivery timeframe, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and assist you as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, please take photographs before opening it whenever possible and contact us within 48 hours of delivery.

We will review the situation and arrange an appropriate solution, including a replacement or refund where applicable.

Questions?

If you have any questions regarding shipping or your order, please contact us.

MaisonKleff

Email: contact@maisonkleff.com
Website: https://maisonkleff.com

71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom