Terms of service

Terms of Service

Last updated: June 2026

Welcome to MaisonKleff. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting our website or purchasing products from MaisonKleff, you agree to comply with these Terms of Service, our Privacy Policy, and our Return & Refund Policy.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use this website and place an order.

3. Products and Pricing

We make every effort to display our products, descriptions, and prices accurately. However, errors may occasionally occur.

We reserve the right to:

  • Correct pricing or product description errors.
  • Modify or discontinue products without prior notice.
  • Cancel orders affected by incorrect pricing or technical errors.

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any lawful reason.

5. Payments

Payments must be completed at the time of purchase using one of the payment methods offered on our website.

All payment information is processed securely by trusted third-party payment providers.

6. Shipping

Shipping times provided on our website are estimates only and are not guaranteed. Delays caused by couriers, customs authorities, weather conditions, or other circumstances beyond our control are not our responsibility.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Return Policy.

8. Intellectual Property

All content on this website, including text, logos, images, graphics, product descriptions, designs, and other materials, is the property of MaisonKleff or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Transmit malicious software or harmful code.
  • Interfere with the operation or security of the website.
  • Use our content without authorization.

10. Limitation of Liability

To the fullest extent permitted by law, MaisonKleff shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Disclaimer

Our website and products are provided on an "as available" and "as is" basis without warranties of any kind, except where required by applicable law.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms of Service at any time. Changes become effective immediately upon publication on this page.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

MaisonKleff

Email: contact@maisonkleff.com
Website: https://maisonkleff.com

71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom